My RoboClean 3000 is not charging – what can I do?

Your RoboClean is not charging as usual? Don't worry – you can usually fix the issue yourself with a few simple steps.

1. Is the charging station properly connected?

• Make sure the power cord is fully plugged into the outlet and the charging station.
• The status LED on the station should be steadily lit.

2. Is the RoboClean seated correctly on the charging station?

• Ensure that the charging contacts on both the robot and the station are clean and not blocked (e.g., by dust).
• The robot must audibly click into place – you should hear a short beep.

3. Is the battery possibly deeply discharged?

• If the battery is completely empty, it may take 10–15 minutes for a charging indicator to appear.
• During this time, the RoboClean must not be moved.

4. Additional tips

• Perform a reset: Press and hold the power button for 10 seconds until a signal tone sounds.
• Use only the original ACME power adapter.
• Place the station in a dry, level location – without carpet or incline.

5. Device still not charging?

If your RoboClean still does not charge after these steps, there may be a defect in the battery or the station.

Please contact our Technical Support with the following information:

• Serial number of the device (under the RoboClean)
• Purchase date & order number
• Which steps you have already tried

We will help you as quickly as possible!